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In reality, the fraudster initiates a transaction — such as the “forgot password” feature on the financial institution’s site — which is what generates the authentication passcode delivered to the member. The fraudster then uses Zelle to transfer the victim’s funds to others.
Although he didn’t technically have an account with MSF, their authentication system is based on email addresses, so Jim requested that a password reset link be sent to his email address. That worked, and once inside the account Jim could see more about the loan details: The terms of the unauthorized loan in Jim’s name from MSF.
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