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Samy said a big challenge for mobile stores is balancing customer service with accountsecurity. “Ultimately, these attacks rely on the human element and the ability of an employee to override whatever security is in place.” Someone needs to light a fire under some folks to get these protections put in place.”
On the evening of May 15, 2024, Tony was putting his three- and one-year-old boys to bed when he received a message from Google about an accountsecurity issue, followed by a phone call from a “Daniel Alexander” at Google who said his account was compromised by hackers.
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