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By 2026, the integration of conversational AI in contact centers will lead to a substantial $80 billion reduction in labor costs for agents. Machine learning helps AI chatbots adapt to and prevent new cyberthreats. Forty-eight percent of consumers favor their efficiency prioritization.
To better understand why this is a booming market, it is important to recognize breach and attack simulation use cases , and how tools like NetSPI Breach and Attack Simulation can help enhance security posture, promote continuous threat exposure management (CTEM), and support executives with cybersecurity strategy and planning.
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